Shipping policy
Thank you for shopping with Theo James Hart. As an Australian-based online apparel retailer, we focus on providing reliable, standardized shipping services for all clothing orders. We strive to ensure every customer receives ordered clothing goods in intact condition, with standardized processing and delivery arrangements to guarantee a smooth shopping experience.
Order Processing Time
All valid apparel orders will be formally processed within 1 to 5 working days upon successful order confirmation payment, excluding local Australian weekends and statutory public holidays. During peak shopping seasons, promotional periods or unexpected order volume surges, the order processing cycle may be moderately prolonged. In the event of obvious processing delays that affect normal delivery progress, we will promptly send notification emails to customers via the registered contact email to update the latest order status.
Shipping Rates and Delivery Estimates
All shipping fees for apparel orders are dynamically calculated and clearly presented on the checkout page before order payment, based on product quantity, package weight, shipping destination and logistical standards. No free shipping services are provided for any orders. Our unified standard shipping cycle is 15 business days. All estimated delivery times are for reference only, and the actual delivery period may be adjusted due to logistics carrier operational delays, local customs clearance progress, extreme weather, regional logistical restrictions and holiday arrangements.
Shipment Confirmation and Order Tracking
After your apparel order is packed, inspected and dispatched from our warehouse, you will receive an official shipment confirmation email automatically. The email will include exclusive order tracking numbers and official tracking channel links. Normally, the logistics tracking information will be updated and available for inquiry within 24 to 48 hours after the goods are dispatched. If tracking information fails to be updated beyond the time limit, you can contact our customer service team for manual verification.
Incorrect Address Disclaimer
Customers shall be solely responsible for filling in accurate, complete and valid shipping address information, including detailed street address, postal code and contact information during the checkout process. Theo James Hart will not bear any responsibility for undeliverable, wrongly delivered or lost orders caused by incorrect, incomplete or invalid shipping information provided by customers. If the package is returned to our warehouse due to address errors, the customer shall bear the corresponding return and reshipping logistics fees for re-delivery services.
Lost or Damaged Packages
For packages lost during transit, customers must submit a consultation and verification application to our customer service team within 3 calendar days after the scheduled estimated delivery date, and provide the corresponding order number and logistics record screenshots. For damaged, defective or incompletely received apparel products upon arrival, customers need to feedback to us within 24 hours after package receipt, and upload clear real photos or short videos of the damaged products, outer packaging and shipping labels. Our team will complete the verification within 3 working days and provide targeted solutions based on actual logistics and product conditions.
Apparel Care and Usage Notice
Each of our clothing products is attached with professional washing and care labels. Customers are required to follow the official care guidelines for daily wearing, cleaning, maintenance and storage of apparel products. Theo James Hart will not be liable for product damage, deformation, fading, damage or quality problems caused by non-compliant cleaning, high-temperature drying, private modification, improper storage and human misuse of the products. We recommend customers check product details and care instructions carefully after receiving the goods.
International Shipping and Customs Notice
For all international cross-border shipping orders, the destination country or region may levy corresponding customs duties, import taxes, inspection fees and other related charges in accordance with local regulatory policies. All additional customs and import-related fees shall be fully borne by the customer independently. These fees are not included in the product unit price and shipping cost paid when placing the order. We will actively cooperate with customs declaration work, but will not bear any costs and responsibilities arising from local customs supervision and inspection policies.
Contact Information
If you have any inquiries, doubts or consultation needs regarding our shipping policy, order logistics and delivery services, please contact us through the following official channels:
Trade Name: Theo James Hart
Phone Number: +61 7 4584 2087
Email: service@theoapparel.shop
Physical Address: 19 Roscoe Street, Bondi Beach New South Wales 2026, Australia